Shipping policy
We currently ship to the contiguous United States (the lower 48 states and Washington, D.C.) and Puerto Rico. We're working on expanding to more locations — including Alaska, Hawaii, and international destinations — soon. Join the zine for updates.
Processing. Orders are processed and shipped within 1–2 business days. Orders placed on weekends or holidays are processed the next business day. During launches or high-volume periods, processing may take slightly longer — if so, we'll say so on the site.
Rates. Shipping is calculated at checkout. Standard shipping is free on orders over $75 (after discounts, before tax). Thresholds may vary during promotions.
P.O. Boxes. We are unable to ship to P.O. boxes at this time. Please provide a street address at checkout.
Tracking. You'll receive a confirmation email with tracking information as soon as your order ships. You can also check your order status in your Maestro account.
Delivery estimates. Delivery typically takes 3–7 business days after shipment, depending on your location and carrier conditions. Estimates are not guaranteed — once your package is with the carrier, delivery timing is in their hands.
Address accuracy. Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you catch an address error, contact us at support@maestrosociety.com immediately and we'll try to correct it before your order ships.
Lost or missing packages. If tracking shows your package was delivered but you can't find it, check with neighbors, building staff, and any carrier photos or notes first — packages are sometimes marked delivered a day early. If it's still missing after 24 hours, contact us at support@maestrosociety.com with your order number and we'll help make it right.
Damaged packages. If your order arrives damaged, email a photo of the packaging and product to support@maestrosociety.com within 7 days of delivery and we'll arrange a replacement or refund in accordance with our Refund Policy.
Questions? Reach us at support@maestrosociety.com.
Last updated: July 18, 2026